Help

Privacy Policy

OUR WEBSITE IS SECURE
Shopping on the internet can feel risky and insecure. What happens to the information you provide? In particular what happens to your credit or debit card details?

Details we require from you when placing an order are, name, delivery address, daytime contact number, card type, card number, expiry date and full postal billing address. Therefore card security is a high priority for us and we have taken every precaution to ensure that this information is collected and stored accurately, confidentially and without danger of unauthorised access.These details are not held on line but held securely within our mail order system. www.bonsoiroflondon.com is a secure site that uses encryption technology to safeguard your details. Encryption technology provides billions of code combinations per order transaction and prevents other internet users from accessing your personal details during transmission. Bonsoir by Post servers use Secure Socket Layers (SSL), a sophisticated encryption technology that works with Microsoft and Netscape browsers 4.0+. If you have any questions regarding our security policy, please call our customer service help line on 01460 200460

DATA COLLECTION
We will only collect personal data from you that is relevant to Bonsoiroflondon.com to enable us to fulfill our transactions with you, provide you with the service you expect and help us shape the future of our website to meet your demands. As part of our total commitment to data protection we will ensure that this data is collected and stored by Bonsoir by Post accurately and in a safe and secure environment.  When you purchase from Bonsoir by Post you will be asked to provide your name, email address, billing address, delivery address, phone number and credit or debit card number. Details of all your order transactions will be collected and stored.

USE OF INFORMATION
To ensure all your orders are processed efficiently, we rely on accurate data collection and storage and we will automatically contact you by email with our confirmation of your order.

Additionally, when you enter your personal information we will add you to our customer database so that you automatically receive details of future offers, catalogue launches and promotions. You will have the option to “unsubscribe” from these mailings at any time by using the link at the foot of our email communications.

Occasionally we make details of our mailing list available to other reputable organisations. By placing an order via the website you will be automatically included on this database; if at anytime you choose to have your name excluded you simply need to contact our customer services team on 01460 200460. We may also share non-personal summary information about item purchases with these companies.

If you subsequently change your mind about receiving emails about discounts and promotions from us, or from other respected companies, every time you receive such emails we will give you the option to tell us you no longer wish to receive them.

Whilst we take every precaution to ensure that all other respected organisations selected by us uphold the same standards of privacy and security as we do, we are not responsible for their actions.

COOKIES
These are small text files, which your web browser places on to your computer or mobile device.  They record information about the items you have put into your shopping trolley and provide us with information about how our website is used so we can continue to improve our site.

The online shopping function of the site uses cookies to speed up the ordering process, enabling our website to recognise you from previous visits. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

We use Google Adwords Remarketing to advertise Bonsoir of London across the internet.  These adverts will appear in text, banner or image format when browsing other websites.

Cookies are used to track your visit to our website and the pages viewed, from this information adverts will then be displayed showing products we believe may be of interest to you based on your previous viewing history.  Please note, no personal details are kept or used, only viewing history.

If you wish to amend your browser settings to reject cookies.  To find out more, including how to control or opt out of cookies please visit www.aboutcookies.org

QUERIES
If you have any queries on our Privacy and Security policies, please call our customer service help line on 01460 200460.