Help

Questions & Answers

We hope that you find this Q&A section helpful and useful.  These are questions direct from our customers; If you have questions that you would like to ask us, simply send your question via the "contact us" link.

Customer Services Team

 

Question: I see that in some of your sale items the price is shown "From £xx"; how do I know whether the colour I want is in the sale?

Answer: Thank you.  If all the colours / fabrics within a product are included in the sale the price will be shown as a reduction.  Where there is a mix of sale and non-sale colours the product will display a "from price", where the price shown is the lowest price available. To check the specific price for each colourway you just need to click on the colour swatch. 

 

Question: I'm only 5' 3" and wondered if you did short-length nightdresses or pyjamas?

Answer: Thank you, we don't specifically make short-length versions of our products. We offer a range of products that come in different standard lengths (all the measurements are listed in the specification on the website and in the catalogue).  Over the years we found that customers prefer to buy standard length products; unfortunately it's impossible to add more fabric to lengthen a nightdress or pyjama trousers but it's much easier for a customer to shorten them.

 

Question: I would normally buy a size medium [dress size 12 or 14 dependant on the shop/brand], should I buy a large in the Bonsoir nightdress because I want to make sure it's comfortable?

Answer: Thank you, no, you don't need to buy a different size because it's nightwear. The details in our size chart show your measurements as a guide to help you choose the right size.  The measurements of the actual garment will be bigger because we design our nightwear to be comfortable to ensure you have a relaxed fit.

 

Question: I love your new website but I'm not sure why I see some colours or sizes with red crosses over them?

Answer: Thank you, we're pleased you're enjoying the new website. We want to make it as easy as possible for our customers and visitors to browse our products and to see immediately what colours or sizes are "in-stock".  By the way, the website is continually updated so that the stock is shown in real-time.  Therefore, if you click on a specific colour and you see some of the size options with red crosses, this means that particular size is not currently available. Likewise, if you know you want a size small and want to see what colours are currently in stock; simply click on the "S" in the size category and any colours not available in size small will appear with a red cross. Please don't forget that stock levels are changing every day so please call the Customer Services Team on 01460 200 460 if you would like to know when a particular size or colour will be back in stock.

 

 

  • Free standard delivery on all UK orders over £100
  • Orderline: 01460 200 473
  • Shop safely and securely with Bonsoir of London